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Location Name: Courtyard Albany Thruway 
Location Desc: Courtyard by Marriott Albany Thruway
1455 Washington Ave
Albany, NY 1220
(518) 435-1600
(518) 435-1616 Fax
 
Job Title: Lead Front Desk Associate 
Job Desc:

The Lead Desk Clerk is a working desk clerk and team leader responsible for assisting the Front Office Manager in the support of the front office staff in providing outstanding service experiences for all guests.

Duties

  •  Provide pleasant and professional services to all guests.
  • Assist the Front Office Manager in training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests while encouraging high revenue goals.
  • Perform check-in and check-out services, properly record sales transactions and secure accurate payment, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
  • Responsible for scheduling shuttle runs and driving the hotel van if necessary.
  •  Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions.
  •  Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
  • Ensure the cleanliness of the Front Office, lobby and surrounding areas.

Requirements

  • Experience in hotel front office operations and basic computer skills required.
  • Supervisory experience preferred.
  • Qualified individuals will additionally demonstrate skills in leadership, organization, planning, problem solving, and communication.
  • Must be able to work independently or with others.

 
Additional Information:  
Salary Type: Hourly 
Employment Type: Full Time 
Travel Required:  
Posted On: 9/13/2013 12:00:00 AM 
 
       
 
 
   

 

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