• Provide pleasant and professional services to all guests
• Perform check-in and check-out services
• Properly record sales transactions and secure accurate payment
• Report daily sales figures by completing appropriate reports and forwarding to proper personnel
• Answer telephones and take guestroom reservations
• Handle guest mail/messages and program wake-up calls
• Perform a variety of other tasks conducive to the efficient operation of the front office and to providing all hotel guests with exceptional hotel services

Qualifications:

• Must be friendly, reliable, and assertive with the ability to maintain poise under pressure
• Must have excellent customer service and communication skills
• Must be able to work independently or with others
• Proper social demeanor, attention to detail, commitment to quality, and passion for serving others is essential
• Must be able to process information through computer systems
• Experience using spreadsheet software is preferred
• Must be able to move or handle items (such as guest luggage, carts, etc) generally weighing 0-30 lbs.