The Front Office Manager is a working manager and the team leader responsible for all Guest Service related functions.

• Supervise and support the front office staff in providing outstanding service experiences for all guests.
• Respond to guest requests & issues with appropriate level of sensitivity and immediacy while upholding business goals
• Maintain proper staffing levels through appropriate hiring and scheduling
• Develop and maintain the front office budget
• Perform a variety of administrative tasks including: forecasting room occupancy rates, monitoring service trends, reconciling cash controls, completing inventory checks, processing department payroll and handling accounting and purchasing functions
• Ensure the cleanliness and maintenance of the front office, lobby, and surrounding areas
• Perform any assigned task not outlined above that the associate has the ability to perform

Qualifications: 

• Experience in hotel front office operations
• Prior supervisory/management experience 
• Basic computer skills 
• Strong customer service, communication and leadership skills are required