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(Rochester) Spa at the Del Monte
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The Spa at the Del Monte 43 N. Main Street Pittsford, NY 14534 (585) 419-3045
(585) 248-9493 Fax
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Guest Service Supervisor (SPA)
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The Guest Service Supervisor is a working supervisor and a spa team leader responsible for assisting spa management in the training, supervision, and support of the coordinator/reservations staff in providing outstanding service experiences for all guests.
Duties included:
- Provide pleasant and professional services to all guests
- Assist the Spa Manager in directing, training, and mentoring all coordinators staff
- Perform a variety of administrative support tasks including: scheduling, booking appointments, reviewing timecards, conducting inventory checks of professional products and linen control
- Perform check-in and check-out services for appointments, schedule services, properly record sales transactions and secure accurate payment, sell retail, answer telephones,
- Be knowledgeable of all spa services and products and aggressively sell such services and products
- Ensure the cleanliness of the reception area and surrounding areas
- Properly maintain all work equipment, tools, and supplies
- Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals
- Perform any assigned task not outlined above that the associate has the ability to perform
Qualifications:
- Previous spa coordinator experience
- Supervisory experience
- Experience in basic computer skills required
- Desired are individuals who are friendly, enthusiastic and outgoing
- Qualified individuals will additionally demonstrate skills in leadership, organization, planning, problem solving, and communication
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Hourly
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Full Time
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5/5/2010 12:00:00 AM
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